Privacy Policy

01 Overview

Bugnatics (“we”, “us”, or “our”) builds software, websites, and digital services for businesses. This policy covers personal information we handle when you browse bugnatics.com, submit a form, or otherwise contact us.

• We do not sell your data

  Personal details from enquiries are used to reply and deliver our services, not for resale.

• Access is limited

  Only team members who need your message to help you can see contact submissions.

• You stay in control

  You can ask to access, correct, or delete personal information we hold about you.

02 Information we collect

We collect information in three practical ways:

Information you send us

Name, email, phone number, company details, and message content when you use our contact form, lead enquiry popup, WhatsApp, or email. Project briefs and files you choose to share are also included.

Technical logs

Standard server and security logs such as IP address, browser type, device basics, pages requested, and timestamps. These help us keep the site stable and spot abuse.

Cookies & similar tech

Small files or local storage used for preferences (for example, dismissing the enquiry popup) and, where enabled, basic analytics. See Cookies & analytics.

03 How we use information

• Respond to enquiries, quotes, and support requests
• Prepare proposals and deliver contracted services
• Improve site performance, content, and usability
• Protect against spam, fraud, and security threats
• Meet legal, accounting, or compliance obligations when required

We do not use your contact details for unrelated marketing lists, and we do not sell personal data to third parties.

04 Cookies & analytics

Essential storage may remember preferences such as whether you closed the site enquiry popup. If we enable analytics tools, they help us understand aggregate traffic (pages viewed, approximate location, device type) so we can improve the experience. You can clear cookies and site data in your browser settings at any time.

05 Sharing & processors

We share personal information only when needed to run the business, for example:

• Email and form delivery providers that process messages on our behalf
• Hosting and infrastructure vendors that keep this website online
• Professional advisers (legal, accounting) when required
• Authorities if we are legally obliged to disclose information

Processors are expected to handle data securely and only for the purpose we instruct. Client project data under a separate contract follows that agreement’s confidentiality terms.

06 Data retention

Contact and lead messages are kept only as long as needed to reply, follow up on a project discussion, and maintain ordinary business records. We may keep information longer when the law requires it (for example tax or dispute records). When retention ends, we delete or anonymise the data in a practical way.

07 Security

We use reasonable technical and organisational measures appropriate to a software company of our size, including access controls, encrypted transport (HTTPS), and careful handling of credentials. No online transmission is perfectly secure; if you believe your information was compromised through our systems, please contact us immediately at info@bugnatics.com.

08 Your rights

Depending on where you live, you may have rights to access, correct, update, or delete personal information we hold about you, or to object to certain processing. To make a request, email info@bugnatics.com with enough detail for us to locate your records. We may need to verify your identity before fulfilling a request.

Our website and services are aimed at businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe a child provided data to us, contact us and we will delete it.